Returns & Refunds
Our process for return requests, incorrect parts and eligible refunds.
Before Ordering
Vehicle parts can be model- and VIN-specific. Please provide accurate vehicle details, VIN, part numbers and photographs where requested.
Return Requests
Contact info@pointmi.co.za with your RFQ/order reference, reason and photographs. Do not return a part until return instructions have been provided.
Incorrect or Damaged Supply
If the supplied item is materially incorrect against the confirmed order, or arrives damaged, notify us promptly so the matter can be assessed.
Special-Order Parts
Imported or special-order parts may have supplier-specific cancellation and return restrictions. Relevant restrictions should be communicated before confirmation.
Refunds
Approved refunds are processed after the returned item and circumstances are assessed. Nothing here limits rights that cannot lawfully be excluded under applicable South African law.